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RestoPlatform Partner Policy

1. Introduction

The RestoPlatform Partner Program enables individuals and companies to resell, implement, and support RestoPlatform solutions for restaurants.

Partners play a key role in expanding the platform while maintaining high standards of service, implementation quality, and customer success.

2. Partner Type

Authorized Partner

An approved partner who:

• Manages restaurant onboarding
• Maintains client relationships
• Sets pricing for clients
• Provides first-level support

3. Partner Onboarding Process

To become a partner:

• Submit application via partner portal
• Provide business and contact information
• Upload required documents (if requested)
• (Optional) Verify domain ownership
• Accept this Partner Policy
• Receive approval from RestoPlatform

Upon approval:

• A unique Partner Code is issued
• Access to the Partner Dashboard is granted

4. Partner Responsibilities

4.1 Sales & Client Acquisition

• Acquire new restaurant clients
• Register clients using the Partner Code

4.2 Implementation & Onboarding

• Set up POS, menus, users, and configurations
• Ensure proper system activation

4.3 Client Management

• Maintain direct relationship with clients
• Handle renewals and pricing

4.4 First-Level Support

• Provide initial support to clients
• Escalate technical issues to RestoPlatform

4.5 Compliance & Ethics

• Operate in compliance with local laws
• Maintain ethical and professional conduct

5. RestoPlatform Responsibilities

RestoPlatform will:

• Maintain and continuously improve the platform
• Provide updates and new features
• Deliver second-level technical support
• Provide training materials and documentation
• Ensure system security and uptime

6. Pricing & Payments

6.1 Pricing Model

• Partners set their own prices for clients
• RestoPlatform charges partners based on subscriptions and modules

6.2 Payment Responsibility

• Partners pay RestoPlatform directly
• Restaurants pay only the partner

6.3 Free Trial

New restaurants under partners receive 4 months free trial.

7. Partner Dashboard

Partners have access to:

• Client management
• Subscription tracking
• Revenue overview
• Pricing configuration
• Service activation

8. Territory & Exclusivity

• The program is non-exclusive by default
• A soft exclusivity may be granted for the first year in a territory
• Continuation depends on performance and growth

9. Branding & Marketing

Partners:

• May use RestoPlatform branding
• Must follow brand guidelines

Restrictions:

• No white-labeling allowed
• Cannot claim ownership of the platform

10. Performance Expectations

Partners are expected to:

• Actively grow their client base
• Maintain service quality
• Ensure customer satisfaction

RestoPlatform reserves the right to:

• Review performance
• Suspend or terminate inactive partners

11. Data Protection & Confidentiality

Partners must:

• Protect client and platform data
• Not share confidential information
• Follow applicable data protection standards

12. Third-Party Integration & Facilitation

Partners may facilitate communication and coordination between RestoPlatform and third-party service providers in their market, including but not limited to payment gateway providers, banks, and food delivery platforms.

This includes:

• Arranging meetings
• Supporting local coordination
• Assisting in technical alignment and requirements

However:

• All integrations must be approved and implemented by RestoPlatform
• Partners are not authorized to independently develop or deploy integrations without written approval

13. Termination Policy

RestoPlatform may terminate the partnership if:

• Policy violations occur
• Fraud or misuse is detected
• Long-term inactivity

Upon termination:

• Partner access is revoked
• Clients may be reassigned or managed directly

14. Policy Updates

RestoPlatform reserves the right to update this policy at any time.

Partners will be notified of major changes.

15. Contact

For partner support:

Email: partners@restoplatform.com
Website: https://partner.restoplatform.com